Salary: £25,376 - £27,439

Contract type: Fixed term (12 Months)

Reporting to: Director of Philanthropy and Partnerships

Department: Philanthropy and Partnerships

Who are we?

We are Scotland’s design museum. Designed for everyone, firing imaginations and sparking curiosity in design across Scotland and around the world. At V&A Dundee we are on a mission to inspire and empower through design.

Design shapes our world, it's part of everyday life and it's everywhere. We are a museum with energy and have a vision of the future where everyone is inspired through design and recognizes its far-reaching impact in our lives.

We are a welcoming place for people of Dundee to explore design and to use as an everyday part of their city, as well as inviting visitors from around the world. We are part of the V&A family of museums that celebrate creativity in all its forms from across centuries, for everyone.

Role profile

An exciting opportunity has arisen to join V&A Dundee’s Partnerships and Philanthropy (P&P) department, supporting the delivery of our membership programme and the administration of major events. This role plays a vital part in ensuring an excellent experience for our members and supporters, working collaboratively across teams to support income generation, customer service, and the smooth running of high-profile events such as exhibition openings.

The purpose of the post is to support the P&P department in the administration of V&A Dundee’s membership programme and major events.

Working with the Philanthropy Officer, you will be responsible for providing excellent customer service to our members by email and phone whilst contributing to a range of activities to enable the organisation to maximise membership revenue (including supporting sales, data processing and administrative operations such as membership fulfilment and mailings).

You will also work with the Director of P&P and the Partnerships Officer to facilitate the administration of large-scale events, such as exhibition openings, with specific responsibly for data management, activity planners and liaising with other departments on logistics.

Duties and Responsibilities

• Fulfilment of V&A Dundee Membership and Corporate Membership applications and mailings (i.e. sending out Members cards etc) whilst ensuring sufficient stocks of cards and other fulfilment materials

• Support the development of Membership through sales, upsell and event opportunities

• Work with colleagues in other departments (including Visitor Operations, Audiences & Media) to ensure timely completion of tasks to maximise Membership revenue

• Provide outstanding customer service, answering Member and invitee queries via email and phone

• Manage and update the Membership fulfilment tracker and process raffle prize requests

• Collaborating with the team in managing and maintaining records as part of the day-to-day CRM system (including further data related to events)

• Assist the Partnerships Officer with Corporate Member enquiries and Corporate Member data processing as required

• Liaise with V&A South Kensington (and other V&A venues) Membership enquiries team

• Support the Partnerships Officer with planning and delivery of events, including the drafting and updating of event activity plans

• Work with other departments, including A&M and Ops to support the planning of events

• Any other duties as required by the Director of Philanthropy & Partnership

Person specification

Essential

• Experience in a relevant environment (marketing, charity, fundraising, etc)

• Processes and procedures for event development and delivery

• Principles relating to charitable giving

• Relevant legislation (GDPR, TPS, MPS, FoI) relating to use of data

• Degree or equivalent qualification

• Events delivery experience

• Excellent customer service skills

• Able to work efficiently with data

• Numerical skills to facilitate working with financial data relating to Membership

• Excellent planning and organisational skills; prioritising, managing reactive work, balancing multiple requirements and adapting to unexpected situations

• Administration skills to ensure efficient processing of applications

• Self-motivated but with ability to work as part of a team

• Events and risk assessments training

• Excellent skills in MS Office, Excel and Outlook and handling of modern office practices and procedures

Desirable

• Working with CRM systems (preferably Spektrix) in a customer-oriented capacity to fulfil specific operational needs

• Managing large volumes of data to carry out mailings and invitations

• Experience of delivering events in a commercial venue

• Fulfilling customer service role in externally-facing environment, at events and in response to phone and mail enquiries