Retail Assistants

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Retail Assistants

Part-time · Dundee

Salary: £10.50 per hour

Contract type: Permanent

Reporting to: Retail Manager

Department: Operations

As the face of V&A Dundee retail, our Retail Assistants facilitate the organisation to achieve our mission and vision, as a direct extension of the museum’s programming that both celebrates and showcases design. 

Role profile

As a Retail Assistant you own and deliver a world-class experience for our visitors, in a safe, secure and accessible environment, supporting our vision to inspire and connect people through design.

As Scotland’s design museum shop, we sell products designed for everyone, firing imaginations and sparking curiosity in design across Scotland and around the world. Our ambition is to become THE destination shop for design on Scotland. You can help us achieve this.

Our mission is to inspire and empower through the items we sell & how we sell them.

Duties and Responsibilities

  • Put the Retail experience at the heart of everything that they do, creating a positive and memorable experience for all visitors and customers, providing expertise and great service within our retail spaces.
  • Greet visitors and potential customers proactively as they enter our retail spaces, offering assistance, being present and available to answer queries and share great product knowledge and stories, connecting the retail service to the museum.
  • Be immersed in and develop a deep understanding of our retail products and how they relate and connect to our building, objects and exhibits, in order to speak confidently and engagingly about them.
  • Take pride in the shop and museum’s appearance, see every day through the eyes of a visitor and customer and proactively aim to fix or solve anything that does not look, or work perfectly. 
  • Contribute to the commercial function of the museum, by proactively engaging customers, by up selling products and supporting all aspects of the retail business.
  • To contribute to product development ideas on a seasonal & exhibition basis, participating in retail brainstorms & thanks tanks.
  • To have Admin access on Shopify, in order to correct pricing, sku codes & inventory levels.
  • To be a confident, proactive, approachable and customer focused individual, helping visitors to engage with the shop and all our product stories, whilst maintaining a consistent, engaging and professional manner at all times.  
  • Ensure that the shop and its products are always presented to the highest standard, carrying out product replenishment, product tagging and pricing, clothes steaming, light cleaning, tidying and maintenance duties as required.
  • To develop an extensive knowledge of the museum’s layout, exhibitions, activities, and the surrounding local area, to provide tailored service of the highest standard.
  • To encourage visitor participation with a broad range of public programmes available at V&A Dundee, such as educational and family activities.
  • To work comfortably as part of the team, developing an understanding for the importance that each colleague plays in delivering the overall retail experience, and communicating confidently to ensure this is achieved.
  • To be security conscious and diligent, ensuring in depth knowledge and co-operation with all museum security procedures.
  • To be able to respond quickly and efficiently to all incidents, near misses and emergency and evacuation procedures, by clearing and securing areas when necessary and ensuring the safety of visitors and colleagues by reporting issues through the appropriate channels.
  • To promote equality, diversity, and inclusion within the museum, ensuring that visitors and colleagues are treated with respect and dignity, and to actively contribute to developments that support the museum strategy for widening access.
  • To be committed to and promote health and safety, ensuring familiarity with all the museum's health and safety policies and procedures.
  • To be always presentable and approachable, wearing the uniform pieces provided whilst in all public areas. 
  • To attend training courses as required.
  • To comply with all the museum’s HR, retail, cash and stock handling procedures.
  • To carry out other ad hoc duties, instructions or reasonable requests required by the business by the Management team within the Visitor Operations Department. 

Person specification

Essential

  • A customer service focused individual with previous experience in delivering outstanding customer service in a commercial or hospitality role.
  • Able to anticipate different visitor/customer needs and tailor services accordingly.
  • Outstanding communication skills, including excellent spoken English.
  • Sales experience including ability to proactively introduce additional products or services to visitors, up selling and maximising sales. 
  •  The ability to promote all business initiatives of V&A Dundee, including ticket sales, exhibitions, events, retail, gift aid and donations.
  • The ability to work both under front line pressure while maintaining a positive and flexible approach, adapting quickly to new information and providing an efficient and effective service at all times. 
  • Clear understanding of security issues with the ability to be alert to potential dangers or vulnerable areas, regarding security and safety of both collections and the public at all times.
  • Able to follow procedures in relation to emergency situations and to react sensibly to unforeseen circumstances and to follow procedures in an emergency security situation.
  • A reliable, punctual and trustworthy individual with high levels of common sense. Ability to operate with minimum supervision and able to adapt to new or changing situations. Must have a strong sense of responsibility and initiative in all tasks undertaken.
  • Smart self-presentation.

Desirable

  • Experience of working in a museum or visitor attraction.

  • Working knowledge of a POS system

Deadline for applications: no later than 17:00, 30 September 2022

There are two part-time positions available working from our museum in Dundee. As part of our application you will be asked which position you would like to apply for. 

  • Contract 1: Wednesday, Friday and Saturday 21hrs per week.
  • Contract 2: Saturday and Sunday 14hrs per week.

We offer a generous package including 38 days holiday, pension scheme, company sick pay, entry to V&A Dundee paid exhibitions and many more discounts and benefits.

We are an equal opportunity employer and encourage applications from everyone and do not discriminate on the basis of race, religion, gender, sexual orientation, age, marital status, disability or any other protected characteristics.

V&A Dundee is aware that working more flexibly is a central element of attracting and retaining disabled people in the labour market. We encourage you to apply if you define yourself as disabled under the Equality Act 2010 (including deaf or neurodivergent).

If you require any adjustments during the recruitment process, such as receiving the interview questions in advance or documents in an alternative format, please let us know via email the email below. 

If you have any issues with your application, please email: hr@vandadundee.org